Satisfaction Guarantee

Merica Motorworks would like you to shop with confidence. Your complete satisfaction is our number one goal. If, for any reason, you are not satisfied with your purchase, just return the item within 30 days from the date it was received for an exchange, store credit, or credit depending on the products condition. (shipping and handling charges are not refundable.) See complete return policy below.


Shipping Policy

Merica Motorworks exclusively ships to the 48 contiguous U.S states which excludes all other international destinations. International orders to locations not listed above cannot be processed. In addition, not all products are eligible to ship to all destinations listed above. Merica Motorworks reserves the right to cancel your order and issue a full refund if an order cannot ship to any location for any reason.

When will my product be shipped out?

Products marked "In-Stock" will be shipped from our warehouse within 1 business day. Delivery dates displayed on select products are only estimates, if the order is completed within the specified time displayed. These estimates are not guaranteed and are subject to change due to the shipping carrier's service levels. Products without this message may be shipped directly from the manufacturer or may be out-of-stock. Merica Motorworks will send an order status update with the products ETA by the next business day. If you need immediate availability, please contact us to speak with a product specialist.

How long will it take to receive my product?

Packages are shipped Monday through Friday excluding major holidays. If the product is in-stock most orders are received within 2-6 business days from the shipment date depending on your location. Non-stock, special order and out-of-stock items may take 1-2 weeks or longer to be received. Packages will not be delivered on the weekends (Saturday and Sunday) unless specifically specified or on major holidays, this includes expedited services such as Next Day Air.

Free Shipping Over $99.00

Merica Motorworks Free Economy Ground shipping is available on the vasy majority of online purchases totaling $99.00 or greater. This free shipping offer is good only to U.S addresses within the 48 contiguous states, which excludes Hawaii, Alaska, Puerto Rico and the U.S. Virgin Islands. Free shipping is a ground shipping service using Merica Motorworks' carrier of choice. This offer does NOT apply to products displaying the icon "Truck Freight Item", orders that require truck freight, oversized items, and/or any other product specifically excluded from this offer. Additional handling fees, oversize packages fees and dropship fees may still apply.

APO/FPO Shipping (Military Address)

Merica Motorworks CANNOT ship product directly to APO or FPO addresses because Merica Motorworks utilizes UPS. (which does not ship to APO/FPO addresses) As an option, you may want to consider shipping to a stateside street address and then sending the package to the APO/FPO address overseas via the US Postal Service.

Merica Motorworks reserves the right to change this offer at any time.


Return Policy
Merica Motorworks RMA (RETURN MERCHANDISE AUTHORIZATION) NUMBER REQUEST

Product Return Policy

Returns must be packaged securely in an outer carton
Do not write on the product packaging itself. Write only on the outer shipping carton.
Packages received without a Return Authorization Number written clearly on the outer carton will be refused.
Returnable items must be received by Merica Motorworks within 30 days of the product being received by you the customer. (determined by tracking number)
Returned product must be in new, re-saleable condition, with all original boxes, packaging, parts, cables, manuals, etc.
Upon receipt, all returns will be inspected, and, at our discretion, credit may be refused or a restocking fee of 5%-10% may be assessed.
Original shipping cost and shipping protection charges are non-refundable.
Customer is responsible for shipping costs incurred to return products.
Products can only be returned for a refund, store credit, or an exchange for the same item. Product cannot be exchanged for a different part number.
Some Circumstances in which credit will not be issued but not limited to:

Product has been installed and/or used
Product has been damaged from an attempt to be installed and/or used
Product is shipped back without original box, manual and/or parts
Seal on electrical parts is broken
Product serial number does not match that of which was original shipped to buyer
Product is deemed not resell able by Merica Motorworks due to customers own actions in dealing with the product

Core Returns
Core Return Instructions: STOP! Please read to avoid costly delays!

Step 1: Verify the core will be received back within 180 days. (See Deadline)
Step 2: Contact us for a RETURN MERCHANDISE AUTHORIZATION Form and
Merica Motorworks RMA (RETURN MERCHANDISE AUTHORIZATION) NUMBER REQUEST

Step 3: Wait for return instructions. Merica Motorworks will email a return number (RMA) and a return shipping address. Many cores will be sent directly back to the manufacturer, so please read the instructions.
Step 4: Package the core. Good packaging prevents costly damage and/or the core being refused by the shipping carrier. It may be possible to reuse the box your original product came in. If not, use a box strong enough to support the product. Seal the product in a plastic bag to prevent leaks. Cushion the product with packing material and securely seal the package with tape.
Step 5: Attach the shipping label you have purchased (see return shipping policy) and write the return number (RMA) large and clear on the outside of the box.
Step 6: Ship the core.
What is a core?
When a product is marketed as rebuilt or remanufactured, in some cases it necessitates the return of your old part so it can undergo refurbishment for resale to another customer. This process is crucial because many parts are no longer in production. Without the original part to serve as a core, obtaining a replacement might prove impossible. Common automotive components that typically require old parts as cores include injectors, fuel pumps, engines, turbos, and transmissions.

What is a core charge?
The Core Charge represents the monetary value the manufacturer assigns to your old part if you choose not to return it for rebuilding. This fee varies based on the item's cost and the scarcity of cores available for refurbishment. In cases where a part is difficult to come by, the core charge might exceed the actual cost of the part. The manufacturer aims to ensure that returning a core for a refund is worthwhile for you, while also safeguarding their interests if you opt not to return one. Failure to return a core will result in the forfeiture of any core refund.

Core Return Policy *** Important Please Read ***

Deadline: Core returns will only be accepted within 180 days of receiving the original product. After 180 days core credit refunds will be at the discretion of Merica Motorworks.

Refund Policy: Returns made between 0-120 days are eligible for credit back to the original payment method used for the purchase. Core returns after 120 days will be issued Merica Motorworks store credit only. Credit may be full, partial, or denied based on the acceptance policy below. Please allow up to 4 weeks after the core is received for inspection and refund if accepted.

Return Shipping Policy: Core return shipping is the responsibility of the customer. Merica Motorworks recommends using a carrier that provides package tracking and insurance. You will not be reimbursed for shipping costs incurred in shipping the core. Merica Motorworks is not responsible for cores received damaged, freight penalties, and/or lost shipments.

Acceptance Policy:

No leaking fluids, all fluids must be drained, and the core must be sealed in a plastic bag.
The core returned must be a like-for-like make, model, type, and part number.
Cores will not be accepted from a salvage or junkyard.
Cores must not be disassembled or have missing and/or damaged major components.
Cores must be in rebuildable condition.
Core refund acceptance is at the discretion of Merica Motorworks and the manufacturer/remanufacture or the original product. Failure to follow the above policy may result in partial credit and/or no credit being issued. If you would like a core returned that has been denied acceptance, you may request that within 30 days and pay for return shipping. Cores that have not been accepted and are unclaimed by the customer after 30 day will be destroyed and disposed of.